HEATING water on the stove only to get a few centimetres of water in the bottom of the bath was the only option for a North Albury family this week.
Lisa Wilson and her two children had gas cut off from their Waugh Road home — so they could not use their heating or get hot water.
Ms Wilson said Molly, 6, was sick with tonsillitis while Christopher, 10, could no longer stay there and went to his father’s home.
Ms Wilson has lived at the address for 2½ months and called Origin Energy at the beginning of last month to connect her gas and electricity.
“I thought it was all sorted but then I got a letter a couple of weeks later saying if I don’t create an account for the gas it would be disconnected,” she said.
“So of course I called up straight away and they admitted there was an error and they’d sort it out.”
Ms Wilson was sitting on her lounge with a friend on Monday when she felt a chill.
“I said to my friend ‘it’s freezing in here’ but the heater was turned on to 26,” she said.
“I went out to the gas main and there was a nice little note saying it had been disconnected.
“It just didn’t make any sense to me.”
She said she called Origin Energy and it turned out her gas account had not been set up.
“They have made me feel like such a poverty case,” she said.
“I pay all my bills on time and run a successful business but yet I still get necessities shut off — this is not a third world country and I deserve better treatment.”
The gas was back yesterday and Ms Wilson she said she was happy but there had been no sense of urgency.
An Origin spokesman said they were looking into the problem.
“We’re sorry a clerical error has led to Ms Wilson’s gas supply being disconnected,” the spokesman said.
“Now that it’s been reconnected, we’ll be in touch with her to see how we can make amends.”