THE community’s satisfaction with the Albury Council has improved 20 per cent in two years.
In a survey last month, 83 per cent of respondents gave the council the thumbs up.
Micromex Research selected 405 residents at random for a phone survey and 121 participated in an identical survey on the council’s website.
The same survey in 2011 produced a satisfaction rating of 63 per cent with the council’s services, facilities, activities and performance.
The latest survey showed improvements in scores for the availability of car parking, the range and number of events on offer and the council’s online communication.
Only 3 per cent of phone and 4 per cent of online respondents were “not at all satisfied” with the council’s performance.
The Botanic Gardens, sewer services, water quality, the Library Museum and the community wood-fired oven were winners for the council.
Respondents said the council could improve its waste-collection services, how it kept the community informed and encourage more community input in decision making.
The council’s scores are equal to the best among NSW’s metropolitan councils and are higher than the regional average.
They are also higher than state average among all councils.
The mayor, Kevin Mack, said the results were positive, but the council wouldn’t be basking in the report card.
“These are fantastic results and an indication that residents are very satisfied with council’s performances, facilities and services,” he said.
“Albury sets itself high standards and it’s very pleasing to see that we are delivering in many key areas.
“But this report shouldn’t be considered the full stop on community satisfaction.
“There is more we can do to keep improving our services, facilities and communications with residents.
“The results show that the council is certainly moving in the right direction, but there’s more we can do.”