CUSTOMERS who had only partly paid for goods from Warehouse Sales before it closed this week faced a tough task to receive them, Consumer Action Law chief executive Gerard Brody said yesterday.
He said those who had part paid using cash, cheque or eftpos would remain in limbo until administrator KPMG had further researched the health of the business.
“They are an unsecured creditor and have to wait,” he said.
But Mr Brody said those who had paid in full, rather than just made a deposit, were likely to have a greater chance of obtaining their goods if they pursued the administrator.
“If they have paid in full, then they arguably own the goods,” he said.
“They should be able to claim them without waiting as an unsecured creditor.
“To do so, they should make a direct claim with the administrator.”
Mr Brody also said customers who had paid with credit cards were more likely to reach a quick solution.
“If they made payment by credit they will be best protected and could receive a chargeback,” he said.
“People can contact their bank and tell it they had not received their product for whatever reason.”
“But people need to be aware that some financial institutions have a time limit on these things so they would be wise to contact their bank as soon as possible.”
More angry customers who were feeling “ripped off” stepped forward yesterday.
Bellbridge resident Stephen McLennan said he had last month bought an air conditioner for his 73-year-old father.
It had cost him $1650 and he had paid half of that on September 24.
Mr McLennan had also agreed with the store that he would pay the last $850 using eftpos on Tuesday.
“I rang Warehouse Sales on Tuesday morning and made the payment,” he said.
“That night, somebody asked me if I had heard what had happened with the store and I felt confused.
“I’d only made the payment that morning.”
Mr McLennan said he felt Warehouse Sales had taken advantage of him.
“I don’t know why they let me make the second payment,” he said.
“It’s seems very deceitful and it surprised me they didn’t say anything when they had apparently already shut.
“Had I known, I wouldn’t have paid it and now be that extra $850 out of pocket.”
Mr McLennan said he was not expecting to get a refund.
“I’m just left with crumbs,” he said.
“It’s like I’ve put $1650 in my wallet and dropped it in the street — it hurts.”
Financial services company, KPMG, which is directing the store’s external administration, has started to process claims. Customers will be assessed on an individual basis and be notified soon.
Customers can contact Alex Knight on (03) 9288 6869 for an email of steps they can follow if they have partly of fully paid for goods.