AN Albury man was left angered by airport security staff after his 12-week-old granddaughter was placed on the ground as a result of a new rule.
Frank Dunk went to see his daughter and granddaughter off last Monday where they were given the once over by SNP Security.
His daughter set off the metal detector and was asked to remove her shoes so she had to put her baby on the floor.
Because only passengers can proceed through the security checkpoint, Mr Dunk could not hold her.
“I told security they should hold the baby but they said no in case they dropped her and we sued,” he said.
“So off she went on to the ground.”
Mr Dunk said he understood security was important but did not know why family and friends could no longer proceed to the waiting area.
“This is the only airport I know of where this sterile rule occurs,” he said.
“Staff need to have commonsense and see where rules might need to be shifted.”
Mr Dunk said because of the rule, there could be unnecessary challenges for mothers travelling with babies, older citizens and the handicapped.
“As a grandfather I was angry seeing her on the floor,” he said.
“They said I couldn’t go through because it was too busy but wouldn’t that mean there was a good chance of somebody standing on her or dropping something on her?”
SNP Security aviation general manager Andrew Bartholomew said the company was looking into Mr Dunk’s complaint.
“We have received information regarding an incident concerning one of our security officials at Albury Airport,” he said.
“This incident is currently being investigated internally by SNP Security.
“We would like to emphasise that we take any complaints very seriously and will be speaking directly to the individuals concerned.”
Airport operations team leader David Costello was not available for comment and a council spokesman said it was up to SNP Security to comment.
Mr Dunk said Mr Costello had contacted him with an apology and said he would be getting answers.
“I’m happy with what he’s doing but I’m not happy with the rule,” he said.