Origin ‘to do better’

ENERGY retailer Origin will visit the Border next week to speak directly to local customers and listen to their feedback.

Anne Armansin, energy expert with Origin, will visit Albury next week.

Anne Armansin, energy expert with Origin, will visit Albury next week.

The Origin customer service hub will be at Myer Centrepoint, Albury, on Thursday between 11am and 7pm and Friday between 9am and 3pm.

The company’s energy expert, Anne Armansin, will be in Albury to provide people with practical tips on how to manage energy in their homes.

Origin’s general manager of retail sales and marketing, Rebekah O’Flaherty, said the hub would give residents the chance to make inquiries regarding their energy use.

“We encourage locals to come speak to us so that we can help them in person,” Ms O’Flaherty said.

Origin has recently announced it has removed exit fees from all its residential plans and extended its call centre hours from 7am to 9pm, Monday to Friday.

The company has also opened customer service hubs and established a dedicated webpage for customer feedback at originenergy.com.au/change.

Ms O’Flaherty said Origin no longer door-knocked or cold-called households and more flexible payment options allowed customers to pay their bills in weekly, fortnightly or monthly instalments.

A recent survey conducted by Galaxy Research showed consumers wanted more from their energy providers with 83 per cent feeling the energy and utility sector did not offer good customer service.

Together with The Border Mail, Origin is offering one residential household and one community group or local business an energy audit by Ms Armansin.

The two winners will also each receive $1000 to go towards energy efficiency improvements.

The audit will identify how the winners can better manage their energy use and make savings on their bills and they need to be available on Thursday or Friday for the audit.

Fill in your details in the coupon at right and address it to Origin Audit Competition and drop the entry at one of The Border Mail offices at 1 McKoy Street, Wodonga or at the corner of Dean and Kiewa streets, Albury by 5pm on Monday, May 26.