Recently I brought my daughter to the emergency room and every single staff member was the pinnacle of courtesy, kindness and professionalism.

We were in and out of the hospital in less than an hour, with X-rays and two consultations with the doctor. Even the security guard’s outstanding demeanour was remarkable.

He handled a patient who had become abusive with genuine patience, de-escalating an uncomfortable situation. Well done to the entire team and it is so comforting to know we have such a valuable resource in our community.

— VALERIE RATCLIFF,

Albury