That is what one former NSW Family and Community Services (FACS) social housing staffer claims pushed her over the edge. 

Vicky, not her real name, said 28 years of experience in client service walked out the organisation's Albury doors within months.

She claims employees are buckling under a heavy workload and staff shortages are hurting those in the community most in need.

“It’s a mess,” she said.

Vicky said many of Housing NSW’s 950-plus properties in Albury weren’t up to scratch. 

“You can’t get maintenance on them – there’s no money,” she said.

“I lived in public housing myself 20 years ago and the house I moved into wasn’t great but it was so much better than what we are asking people to move into. 

“How can you expect people to look after a house and have pride in it when they are moving into s—t?” 

Each client services officer oversees about 250 properties and Vicky said when one employee was away, the workload built up even more. 

"I don't think you can give tenants your best service if you don't have time," she said. 

“The houses are falling down around them and how do you go to work and face that every day?" 

Vicky said employees found it almost impossible to keep up with the mountain of paperwork on their desks.

She said Mondays and Tuesdays were allocated to chasing rent and workers also had to do maintenance reviews at properties.

“It’s a huge job,” she said.

Speaking to The Border Mail about the problems she saw in the system took Vicky back to a sad case involving an 86-year-old man. 

He was living in public housing and had an extreme hoarding problem.

The man was at risk of being kicked out of his house and even had a tent ready while still adamant he would take his clutter with him.

Vicky described his hoarding as a “disease and illness he couldn’t get rid of”.

“The department sat back waiting for his time to be up,” she said.

“His termination date was coming and what were we going to do? We couldn’t just kick him out on the street.

“You’re meant to be looking after him – he is a special case and has been through a lot of different workers.”

Vicky said the man was eventually allowed to remain in his home after a worker fought for him.

According to Vicky, government employees are only scratching the surface when helping the homeless. 

“You don’t just need to find them a house – they need to be directed to places where they can get help for their issues."

Vicky said she was not alone in her gripes about the system but no one was game to speak up.

She said as an employee, you never knew who to complain to because you had to wade through so much hierarchy – just like the clients.