Border residents have hit out at the National Broadband Network, saying they were better off with ADSL.
The comments come as the Australian Competition and Consumer Commission called for public volunteers to measure broadband speeds nation-wide.
Lavington’s Dani Sanderson said her household had recently been connected to the NBN. After years of bad internet, Ms Sanderson was told installing NBN would fix the issue.
“We were promised faster speeds, a better modem and a larger range that our wifi will reach to in our household,” she said.
“Well, the internet hasn't changed its speed, it still drops out all the time and it's definitely no faster than ADSL.”
Residents across Australia, have echoed Ms Sanderson’s disappointment with NBN’s speeds.
Teresa Corbin, CEO of the Australian Communications Consumer Action Network (ACCAN) said clearer information was needed to differentiate between theoretical speeds and what could actually be achieved.
“They rely on advertised speeds from retail service providers. These are often advertised using terms like ‘speeds up to’ which are confusing and do not reflect the actual speeds a consumer can expect,” she said.
Despite seeing an NBN tower from her property, Jindera’s Sharon Kotzur said her download speeds often were in single figures, well below the advertised 25 Mpbs.
“I can't even watch movies,” she said. “Not good enough at all.”
West Wodonga’s Tim Baker said his internet speeds were nearly a quarter of what he was promised, and half of what he had with ADSL.
“We get nowhere near the advertised 25 Mbps, we're lucky to get six Mbps on a good night,” he said.
In April, Albury Council said the length of copper lines between the node and customer premises left customers with less than satisfactory services.
A spokesman for NBN Co said it supported “any initiative that promotes transparency on retail speeds” available on its network.