Hume Bank opens dedicated call centre to respond to demands of internet transactions

On call: Hume Bank's Krista Smith, Jessica Scheidat, Peta-Gai Roberts, Shae Potter, Naomi McCormack, Cathy Clark are working in the new dedicated contact centre.
On call: Hume Bank's Krista Smith, Jessica Scheidat, Peta-Gai Roberts, Shae Potter, Naomi McCormack, Cathy Clark are working in the new dedicated contact centre.

UNLIKE other banks, Hume Bank has opted to not go offshore with its new call centre service.

“It’s not in India or Korea or China – it’s local,” Hume chief executive David Marshall said.

The centre began operating at the bank’s Albury head office in Olive Street on Wednesday. 

Mr Marshall said greater internet banking made a call centre crucial.

Previously staff members had combined other duties with answering queries.  

The call centre runs from 8am to 5.45pm weekdays.