It could be said that Narelle Robinson is someone that knows just about all there is to know about local real estate. Since branching out in September 2016, the savvy business lady has been picking up accolades left, right and centre, and selling quite a few homes in between.
It takes dedication, good communication, honesty and a genuine desire to please to succeed in real estate, according to this award winning agent and principal of Ray White Wodonga.
A few weeks ago she picked up another award – bringing in the title of Premier Member 2018 for the Ray White group which she achieved in May.
It’s one of several distinctions awarded to Narelle, or members of her team, since she established the Wodonga office, with business partner Fran Wernert, after nearly two decades in the industry in which she first started as a receptionist with Greg Jennings.
What does ‘premier status’ mean to an agent? It is designed to recognise a high level of sales success and individual performance in the Ray White Group and celebrated internationally. This status is only awarded to agents who receive $300,000 in settled commission or 30 or more settled sales in a 12 month period.
Narelle has also been voted #1 agent for Wodonga in the 2017 Rate My Agent Awards and placed #3 for Albury-Wodonga in the 2018 Rate My Agent Awards. These rankings are determined by independent customer reviews and highlight the quality of selling experience in market knowledge, communication and overall satisfaction.
Reflecting on the recent achievement Narelle said Ray White Wodonga have managed to grow from a small team of three to now six and still focus on offering the personal touch.
“It’s extremely rewarding to get this type of recognition and it helps to reinforce that we’re doing really good things,” said Narelle.
We asked Narelle to share some of her insights on what it takes to get to the top and what advice she gives to home owners looking to buy or sell.
Why did you first enter into the real estate industry?
After 23 years in the education sector I needed a change. I commenced my new career as a receptionist and quickly developed an interest and passion for the industry. I started with Ray White Wodonga June 2001. My principal at the time was Greg Jennings and he was a great mentor and taught me a lot. I am thankful he taught me to focus on integrity and honesty towards my profession.
Ensure your house is ship shape and ready for the market. You only get one chance at first impressions and you don't want buyers disregarding your property due to presentation.Narelle Robinson
What was it that got you hooked and encouraged you to establish your own business?
An opportunity presented itself and in September 2016 together with my business partner Fran Wernert, we decided to re-open Ray White Wodonga. With a combined 35 years in the real estate industry and being highly regarded in the area we could see the opportunity to do things better and provide a superior level of customer service. We love helping people on their property journey - whether they are selling, buying, investing or renting.
What are the most rewarding aspects of leading a team?
It is imperative that you provide an atmosphere and culture where your team want to come to work. They are also the reason we are successful in our business and people are noticing our achievements in sales and property management. Our office is light, bright and happy.
What are the benefits of being involved in awards processes?
It was so rewarding to receive the Premier recognition from Ray White this year. Celebrated internationally within the Ray White Group, Premier status is only awarded to those who receive $300,000 settled commission or 30 or more settled sales.
What would you say to someone who was looking at entering the real estate industry?
Communication is gold. Passion is a must and understanding that every situation is different helps.
What do you enjoy most about working in the industry?
Seeing our client’s faces when we put a yellow bow on their door or handing over their keys after a successful sale process.
What are the most challenging aspects of the industry?
There are many different reasons why people sell, and not always for happy reasons. When a client’s circumstances change and they need to sell, this can sometimes cause unrest, sadness and extreme emotions for all concerned.
What are the three most important things to do to ensure the best return on a home sale?
Do your homework, the cheapest agent is not aways the best option. Service is paramount. Ensure your house is ship shape and ready for the market. You only get one chance at first impressions and you don't want buyers disregarding your property due to presentation. Never be pressured into accepting a first offer, your agent should provide the best negotiation on your behalf.
What is your advice to a person/couple looking to buy their first home?
Talk to a professional about your finance. Ensure you are still able to enjoy life and do the things you still want to do. Due Diligence is paramount in ensuring you are buying the right property. Make sure your conditions include a professional pest and building report.