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Computers – just about everyone has one these days. But whether you are dealing with a 10-year-old PC or a custom-built gaming rig, troubleshooting computer issues is part of life for most people.
Head technician, Michael Case, who has over 15 years’ experience with computers, said the majority of issues he saw were with hard-drives.
The other two most common issues he comes across are virus and malware infections, and phone or internet scams.
Mr Case suggested there were a few things people could do to minimise risk. Having a reliable anti-virus was essential but not enough on its own.
“Experience plays a big role in knowing how to spot fake websites, emails or programs. Be extremely cautious of ‘free’ products online, especially illegal downloading of music and movies, as these will generally come with malicious software.”
His number one rule was have repairs done in person.
“If you cannot find the person who is offering to help with your computer in person, for example you get a phone call from ‘Microsoft’ offering to repair your computer, then do not let them in your computer or give them any details at all. These are always a scam.
“Take your machine to a local computer store instead – that way you have a physical location to find the person if something is not right.”
Mr Case also recommended people make regular back-ups of any data they consider important.
This advertising feature is sponsored by: Ashlin Computers