Language barriers and cultural differences can make an already complex health system even harder to understand.
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An induction session next month is part of a new program to help the Border's migrant and refugee population navigate those complexities.
The Water Well Project sees volunteer medical and allied health professionals connect with community groups to provide free, tailored, culturally-sensitive health care information sessions with the support of an interpreter.
A not for profit organisation that operates in Victoria, NSW and Tasmania, the project's inaugural Albury event for health professionals will be on March 16 at the University of NSW Rural Clinical School between 9.15am and noon.
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Albury-Wodonga doctor Annabel Martin said she and some colleagues had been keen to assist new arrivals and The Water Well Project provided an existing template.
"The main aim is improving the health literacy of the refugee and migrant community so they can then advocate for themselves and care for themselves and be included in our society better," she said.
Session topics could encompass information about the Australian healthcare system, healthy eating, exercise, mental health and child development.
"It's often not until you have exposure of migrants and refugees as patients of your own that you see the need," Dr Martin said.
"It's just such a hard thing for them … because every step of the way they've got that language barrier."
Murray Valley Sanctuary Refugee Group president Penny Vine said her organisation was excited by the new project.
"Giving people information and also engaging the local health professionals in understanding what new arrivals are facing," she said.
"Navigating the health system is quite a sophisticated process. When you're unwell or a member of your family is unwell, it's even harder to think and process."
Dr Martin said about 30 Congolese people attended a pilot education session on navigating the health system in Albury-Wodonga last year.
"It was a really worthwhile process, we found actually there were a couple of Congolese people who came into emergency only a few weeks later," she said.
"Just one session … made a big difference for a couple of people."
Dr Martin said the induction course would ensure consistent messages and information among the health professionals running future sessions.
"There's a real need so hopefully other people see that," she said.
More information available at thewaterwellproject.org
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