She didn't have to, nobody expected it, but a salesperson's quick decision to help somebody in need has brightened the day of Wodonga's Russell Johnston.
When Mr Johnston, 85, couldn't get to Bunnings in Albury to pick up a product he needed, Serina Spencer - a complete stranger - volunteered to do it for him the next day, on her day off.
"I was surprised, I thought it was a lovely gesture, there's some nice people in the world," Mr Johnston said on Monday.
A tailor for more than 70 years, Mr Johnston rang Bunnings Wodonga late last week in search of some Tarn Off metal polish to use on medals like those he prepares for Anzac Day each year.
"Some of them are quite dirty and you don't want to scratch them," he said.
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The Wodonga centre didn't stock the cleaner, but staff knew Bunnings Albury had a supply.
However, Mr Johnston's health issues, including a recent foot amputation, means he is unable to drive and has to rely on a mobility scooter when he leaves his home.
Hearing of these difficulties Miss Spencer, a Bunnings Wodonga team member for 12 years, decided to act.
"It was just one of those moments, I thought if I can help him, I'll help him," she said.
"I'd like to think someone would do it for my dad if I wasn't here. He was so appreciative and I was happy that I could do it for him."
Bunnings Warehouse Wodonga complex manager Andrew Orzeszko said Bunnings always looked for team members with a passion for service and a great attitude, who reflected the community.
"Serina is absolutely this type of person, she really went above and beyond on her day off to lend a helping hand to Russell, who couldn't make it in to store," he said.
Mr Johnston's family told The Border Mail about Miss Spencer's kindness, wanting her exceptional customer service to be acknowledged.
While both parties seem a little embarrassed by the attention, this good turn and the thanks received means something to each of them.
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