Ratepayers' approval of Indigo Council has improved in three out of seven key performance measures in the annual Local Government Community Satisfaction Survey.
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The council's overall performance rate was unchanged from 2018 at 61, which compares to the state-wide average of 60, and 58 for the small rural group.
Four hundred residents interviewed for the survey also rated council better in making community decisions (increase from 56 to 58), consultation (from 59 to 60) and the condition of sealed local roads (56 to 60).
All other criteria was unchanged except for customer service, which dropped from 71 in 2018 to 68.
"We note the drop in our customer service rating and we'll be looking at ways to improve this in the year ahead to ensure we are meeting the needs of our community," mayor Bernard Gaffney said.
"Of course, there is always more work to be done.
"To be rated higher than the statewide average and significantly higher than the average rating for councils in the small rural group is an excellent result - it means we are really punching above our weight.
"Indigo Shire also scored significantly higher than the statewide average in the areas of consultation and engagement, making community decisions and sealed local roads - which is quite remarkable for a small rural council with a limited operating budget."
The survey conducted for DELWP found that on a statewide level, on average people are most satisfied with the direction of metropolitan councils and least satisfied with the direction of small rural councils.
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