Gypsy-Rose Moon Sheridan, 70, said her right arm became jammed when the lift transferring her husband Lawrie into the taxi "went into quickfold, it threw him off his chair".

Mr Sheridan, 69, who had a stroke 17 years ago, was not badly hurt in the incident but his wife said she had barely been able to use her hand since then.

"Now I can't as much as open a door knob or a bottle cap, can't do anything," she said.

"I need help with feeding (Lawrie), I need help with preparing his meals, I need help with tying his bib, which I do with my teeth at the moment."

IN OTHER NEWS:

Mrs Moon Sheridan has been speaking to the media in the past week about the June 15 accident, which damaged her husband's wheelchair, and its impact.

"I'm really concerned for us and I'm concerned for what's happened to our life because our life's just turned around now, it's changed," she said.

Wodonga Taxis chairman Scott Cowie said he had been surprised by the media reports as Mrs Moon Sheridan, a regular customer, had not contacted his firm about the incident since that night.

Mr Cowie said the taxi in question was taken off the road and checked and Commercial Passengers Vehicles Victoria notified as required because an ambulance had been called.

Wodonga Taxis had heard reports then the Sheridans were not badly injured.

"As far as we can tell at the time we did everything we needed to do, but we didn't know anything else was ongoing because we haven't heard from Gypsy-Rose," Mr Cowie said.

"If she had, we would have helped her out as much as we could, we'd be more than happy to, she's a good customer, so this is all new to us.

"We're not trying to avoid any situation here, we didn't know a situation existed."

Mr Cowie said Victorian taxi drivers needed to complete a course before driving a wheelchair accessible taxi.

Mrs Moon Sheridan said people with disabilities required familiar taxi drivers that understood their needs.

"It's got nothing to do with just basic training because every chair's different and every person with needs is different and the communication style is different," she said.

"I want to just shine a light on the vulnerability of people with a disability, because a lot of them are staying home, a lot of them are frightened to go out now."

She believed their incident would not have happened if the taxi driver had been one who drove them regularly.

"I choose those same drivers because I know (Lawrie's) safe and I know I'm safe," she said.

Mr Cowie said customers could always request particular drivers and Wodonga Taxis did its best to fulfil their wishes, although this could mean waiting if demand was high.

"Within reason when those drivers are available, (Mrs Moon Sheridan) can ask for one," he said.

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