Put people with disability first and listen to them, say Border National Disability Insurance Scheme clients who have welcomed a planned review into red tape and wait times.
Wodonga's Erica Bartlett said this week's federal government announcement was "unbelievably overdue".
"I can't believe it's taken this long for them to actually do it," she said.
"I hope it turns out to be a positive thing, they definitely need to review what they're doing because what they're doing is not working; people who need the services aren't getting the services."
NDIS minister Stuart Robert said the review of the National Disability Insurance Scheme Act 2013, to be conducted by former Finance Department secretary David Tune, would focus on streamlining NDIS processes.
Consultation is due to begin late August and will include an online survey and discussion paper as well as face-to-face workshops in every state and territory.
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"They need to look at the time frames that they're giving people, look more at how the people's disabilities are affecting their lives," she said.
"It seems like the NDIS is more about money than about the person with a disability, so I think that needs to change."
Lavington's Howard Alcott, whose wife Roxanne is an NDIS participant, also wanted to reduce the scheme's red tape.
"Cut it down because when you get involved with them it takes ages and ages and ages to get anywhere," he said.
"The biggest problem that I've come across is purely and simply that if you ring their 1800 number, in the whole nearly two years now that we've been in there, I've never spoken to the same person twice.
"Any degree of changing their processes, I think, is good provided they listen to the clients.
"That's all it's got to be; when you get them on the phone, they just don't listen to you."
In June, the Alcotts told The Border Mail of their anger over provider Australian Unity's decision to leave the NDIS, but the couple since found a new provider and they are happy with the service they're receiving.