More than $600,000 is back in Border pockets thanks to the Australian Financial Complaints Authority.
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Calling themselves the "one-stop-shop" for consumers and small businesses with complaints about financial firms, including banks, credit and insurance organisations, investments, financial advice and superannuation, AFCA rolled into Albury on Wednesday as part of the AFCA Financial Fairness Roadshow.
In the first 11 months of AFCA consumers in Albury-Wodonga made 191 financial complaints and as a result $662,980 was awarded in compensation.
Small business lead ombudsman Geoff Browne said there is often a "power imbalance" between customer and financial organisation.
"It is important that an independent body can reassess complaints, free of charge to the complainant," he said.
Mr Browne and his team had a pop-up shop in West End Plaza on Wednesday to raise awareness with Border customers about what AFCA do.
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"We know there is fairly low awareness we exist so we are here to raise awareness that we can assist you if you aren't satisfied with the complaint you have made with your band or insurer or financial company," Mr Browne said.
"The demand by the customers for our service is quite strong, we have had more than 60,000 complaints nationally in our first 11 months.
"We have had one gentleman who had a concern about an insurance complaint this morning, we have taken his details and we can log those complaints online.
"The process typically is a lodgement online, we have a simple online form and then we will exchange that with the financial company, do an exchange of documents and try to get that resolved by way of agreement."
Mr Browne said since the banking Royal Commission complaints have gone up "right across the board".
"We get about 60 per cent of our complaints relate to banking and finance, yes that has grown since the Royal Commission, but so have our other complaints," he said.
"We get a lot of complaints about credit cards, default credit listings, a lot about insurance, typically because of delays in handling or in fact rejections, we get some about irresponsible lending."
"It's important that Australians feel confident in bringing their financial complaints forward and we are there to support."