The council enforces food safety laws and inspects properties.

But Damon Heinrich, who runs Heinrich Bakery and Food on the Moove, said the only correspondence he had received was advice stating pubs and clubs had to close and asking if trading activities would change, about 10 days after the decision was made

"Their inaction is unbelievable," he said.

"I'm pretty disappointed in them to be honest.

IN OTHER NEWS:

"Friday two weeks ago we were starting to receive emails from businesses we are associated with regarding COVID-19, but nothing from local council.

"I thought they would have sent us an email outlining the processes we should be doing, reminding us about hand and surface sanitisation, the 1.5 metre rule, maybe even some templates for signage to inform those around us.

"Their silence has been deafening.

"We have taken it upon ourselves to health check members of staff on a daily basis.

"We have also increased the sanitisation of ourselves and equipment to comply with recommendations."

Mr Heinrich said he also hasn't received any information from government departments.

His businesses, which are losing money during the pandemic, have been undertaking strict cleaning measures.

"I would have thought the council as an authority should have given us some guidelines on what needs to be done," he said.

"They haven't contacted any of us, until recently, to say pubs and clubs shouldn't be trading.

"Well, it's been 10 days since our Industry has been affected."

Mr Heinrich said he was working a minimum of 12 hours a day, up to 24 hours a day, to remain viable and support employees' families.

"I haven't got the energy and the time to be chasing this stuff," he said. .

"We really do rely on the council and government authorities to guide us through this.

"I'm reading what i can, where I can, but I just want some help.

"They've let our community down in my eyes."

He thanked his staff and clients for their ongoing support.

Council chief executive Mark Dixon said the council was operating at the direction of the Victorian Department of Health and Human Services.

"The council understands this is a difficult time for all our community and recognises it is a rapidly changing situation," he said.

"It has put forward messaging from the relevant government agencies via a dedicated page on our website and through our council channels including, on Friday afternoon, an email newsletter to businesses across Wodonga.

"Our economic development staff had been out talking to businesses before stricter restrictions came into place and have been working closely with Business Wodonga in their response to support local business.

"However, the council isn't placed to be providing advice specifically on COVID-19 (coronavirus) or the actions required in response to the pandemic, and has referred business and community inquiries to the relevant government departments that have the expertise to provide the answers they may be seeking.

"The council plays a role in protecting our community including food safety and immunisation, however, we, like everyone, continue to operate at the direction of the Victorian Department of Health and Human Services in responding to the pandemic and under the guidelines set down by the Australian Government.

"Today the government has released an app specifically on coronavirus and I encourage everyone to download that and use the dedicated hotlines made available by both levels of government to find out information that is true and correct."