Three weeks ago, Jessica Madden was addressing everyday adolescent concerns in a consulting room at the Wodonga Senior Secondary College.
But like all facets of life as we know it, the doctors in secondary schools program that has enabled North East students to be seen by GPs changed with the outbreak of COVID-19.
"There have been a few queries from young people about whether testing is required," Dr Madden said.
"The mental health impact of the current situation is also evident already.
"I think everyone in the general public has a degree of anxiety about what is happening at the moment, so for young people who may have already been dealing with anxiety or other mental health concerns, it has been an especially difficult time.
"Routines are changing and many of the coping mechanisms we would normally encourage are now somewhat restricted.
"We are working with young people to help them find new ways of coping and adapting to the current situation."
During the last week of term one, which was shortened by Victorian Premier Daniel Andrews, remaining appointments at WSSC were done by telephone.
Dr Madden, who is attached to the Federation Clinic in West Wodonga, is waiting for advice from the Murray PHN about what arrangements might take place in term two.
"Even if the formal funding arrangements for the Doctors in Secondary Schools program are put on hold for term two, I'm planning to dedicate one to two days per week to telehealth consultations with students from the schools, and this will remain free to students," she said.
"The amazing teachers and well-being staff from the schools have already been utilising video platforms to keep in touch with students, so we'll probably utilise the same platforms."
Mr Andrews described his intention to put doctors into 100 public secondary schools as an "Australian first" at the end of 2016.
Associate Professor Lena Sanci, the head of Melbourne Medical School's Department of General Practice, told the ABC when the program was announced it followed 40 years of school-based health services in the United States.
"Lessons have been learned from those programs," she said.
"The idea of putting services in schools is not a world-first, but the way it's being introduced systematically [in Victoria] ... is a world-first in design and evaluation."
Applications to take part in the program were submitted by 135 schools, of which 100 were chosen.
Yarrawonga P-12 College was the first school in the North East to take part in the program, from term one in 2017.
Benalla and Wodonga public high schools joined in term three of that year, and Numurkah and Rutherglen started in term one of 2018.
Each school received funding to fit out clinics, with the cost of a general practitioner and practice nurse also covered by the government and bulk-billing done through Medicare.
When the tender for GP provision at Rutherglen High School came up just over one year ago, Sally Smith and the team at the Corowa Medical Centre applied.
"The clinic knew I was interested and asked if I'd like to come across to Rutherglen and do the sessions," Dr Smith said.
"I would have been seeing young people in the GP clinic before I started this program, but they would often present at the end of the day after school hours, with their parents, in crisis.
"Part of the assessment of a young person is to speak with them on their own. Doing that, and then getting the parent back in to talk about how to go forward, is quite time-consuming.
"Building rapport with a young person takes time and it really wouldn't happen in 15 minutes.
"With this program, they can come and see me for a minimum of half an hour.
"They might come with something simple, but part of that for me is to work out what else I might be able to help them with that they might not recognise as a problem in relation to their health."
Under the program's guidelines, if students who are aged under 18 are deemed to be mature minors by the GP, they can be seen.
There are no expenses for the student, and their information is kept confidential unless mandatory reporting laws say otherwise.
When the program was announced, it drew some criticism that parents would not know what medical care their children were receiving, particularly in relation to prescriptions for contraception.
But the process underpinning the program is the same as that within public general practitioner settings, which gives young people the right to seek medical treatment if they are deemed mature enough.
Dr Smith said she had not had a situation yet where a student was not deemed a mature minor.
"But I understand there has been in the program in other places, and there's certainly been questions about that," she said.
"We're well-supported by an adolescent physician in Melbourne; I could get on the phone and chat to someone about where to go and what to do in a more difficult situation."
On most of the Tuesdays Dr Smith and practice nurse Stacey Price have been at Rutherglen High School, their schedule has been fully-booked.
"It makes a huge difference for lots of young people that they can access care without the consent of their parents necessarily," Dr Smith said.
"We do encourage them to tell their parents, and parents have come to appointments.
"Overall across the program, most doctors are predominantly dealing with issues related to sexual health and family planning, contraception and mental health.
"We're fortunate here at Rutherglen High School that we have two counsellors and headspace also provide support."
Mental and sexual health have also been two big reasons students at Wodonga's Senior Secondary and Middle Years Huon campuses have presented to Dr Madden since she started in 2017.
"Common presentations include problems with anxiety, regulating emotions, low mood, self-harming, problems with sleep, tiredness, contraception, STI screening and menstrual problems," she said.
"But we are still a truly general GP service as well, so we do see all kinds of general medical presentations - asthma management, skin checks, sporting injuries, digestive issues, travel immunisations - anything and everything.
"Demand has definitely grown over the years and most weeks, especially at Senior Secondary, we are fully booked up.
"Great working relationships with the well-being staff at the schools have been integral to our success.
"It's really nice to have been there long enough now that most of the students now in Year 10 at Senior Secondary have been familiar with the availability of the school doctor ever since they were in Year 7 at Middle Years campuses.
"And it's been so rewarding seeing young people grow in their confidence to take initiative with their own health."
Vern Hilditch, the executive principal of the Wodonga campuses, said for those students who could not travel to medical care or who otherwise experienced impediments to access, the program was crucial.
"We're dealing with more and more students who are not living at home for whatever reason, so this is a great thing for them," he said.
"It's all confidential, so I wouldn't know which kids are turning up here, but we would possibly say to some kids who we know have difficulties that they should make an appointment."
Mr Hilditch said the introduction of state-government-funded dental vans from term three last year had opened up healthcare pathways further.
"We talk about wrap-around [care], and for some students it's extremely important," he said.
Both the Doctors in Secondary Schools and Smile Squad vans will likely be changed when Victorian schools return for term two.
But the Victorian Education Department nonetheless has the data on the importance of the program, after commissioning Melbourne consulting company Synergistiq to evaluate the effectiveness of the program in 2018.
In a statement provided to The Border Mail, a department spokesman did not say whether the evaluation would be made public, but indicated the importance of the $70.1 million program.
"The program provides approximately 65,000 Victorian students per year with regular access to a GP and the healthcare they need at school," he said.
"Healthy students learn better - that is why the Doctors in Secondary Schools Program is so important."
Dr Smith, who spoke to The Border Mail before schools were affected by COVID-19, expressed hopes to grow the program at RHS.
"We don't break down all barriers that are associated with seeking medical care ... I do see a lot more female young people, than male," she said.
"But I hope it would provide opportunities where there weren't before.
"Getting a bit more involved in education and awareness is where I would like to go; doing a morning tea and general education about healthy lifestyle with healthy eating, sleep and screen time.
"I encourage people to use it, because it's such a great service.
"It's a really great time in a person's life to make an impact; if we can start healthy habits from this age, you're going to be affecting the young person's future, but also the future of their children."
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Dr Madden said there "would always be a need for young people to access independent, non-judgemental, affordable and confidential healthcare".
"In the context of the pandemic when everything around us is changing, keeping our service running is especially important," she said.
"I'm hoping to be a familiar face and voice that the students can still approach to raise any issues with their health.
"Most young people are already very confident with using technology to connect and communicate with others so I'm optimistic our Doctors in Schools program will adapt well to a telehealth model.
"Some young people may even prefer it!"