Murrumbidgee COVID-19 case numbers are not being suppressed but instead released to the public in "almost real time", the health authority said on Monday morning.
Murrumbidgee Local Health District director public health Tracey Oakman said while it was encouraging no new cases had been notified to the district since Friday, people should not get complacent.
Mrs Oakman said broadening the testing criteria, increasing the number of laboratories conducting tests and a faster turnaround time for results would also help find cases.
"We're certainly endeavouring to identify them all so that we can actually stop transmission, that's our goal," she said.
"It's just a matter of being able to do it within the resources initially.
"We had limited number of testing abilities early days, but as testing evolves and more labs come on board, we're able to test more."
While she spoke to the media in Albury, a man passing by called out "Tell the truth!", while people commenting on Facebook have also doubted the official figures.
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"We certainly don't suppress anything," Mrs Oakman said.
"You're actually getting almost real time data; within the 24 hour period of a notification it's reported on the NSW Health web page and through our media people.
"You are absolutely hearing about every case within 24 hours."
The public health director encouraged everyone to take responsibility for slowing the coronavirus spread through hand washing, social distancing and obeying isolation laws.
"We're looking to see how effective our social distancing practising has been, how effective our identifying all the close contacts has been and asking them to isolate," Mrs Oakman said.
"We've only got one person in our district that we didn't know or couldn't identify where they had contracted the disease, so that indicates to us that we might be able to suppress any further cases because we're identifying where the cases are coming from."
The Murrumbidgee Local Health District COVID-19 hotline is now open seven days a week from 7am to 9pm, with the number to call for assessment being 1800 831 099.
Mrs Oakman said the hotline had been popular and its increased hours came in response to that demand.
She advised people to get the flu vaccine this season as a way to help reduce the number of people admitted to hospital.
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Murrumbidgee was considering specialist respiratory clinics to cater for expected coronavirus patients.
"We're working very hard in training staff up in our intensive care practices so that we've increased our intensive care beds," Mrs Oakman said.
"We're actively preparing for increasing numbers that we expect to see and at the moment we're on track for that."
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