A RAIL body has defended its work with North East communities after Indi MP Helen Haines flagged concerns it was not being "fully transparent and consultative".
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The federal politician told Parliament last Thursday residents in Wangaratta, Glenrowan, Benalla and Euroa felt letdown by the Australian Rail Track Corporation's approach to consulting on changes tied to the Inland Rail project linking Melbourne to Brisbane.
"Each town is anxious that the upgrades must deliver outcomes that create connectivity, allow small businesses to operate, are accessible and respect the heritage of their communities," Dr Haines said.
"There is (also) a very strong feeling that the ARTC has not been fully transparent and consultative.
"I've been told that questions are going unanswered, staff turnover is high, and decision-making is unclear."
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The four North East sites are facing modifications, such as new bridges, to allow double-stacked trains to travel the line.
"I'm calling on the ARTC to do better in engaging with our communities," Dr Haines said.
"Tell us how much has been budgeted for each location (and) be upfront about your plans."
The ARTC's projects general manager for Victoria Ed Walker said his organisation had "been engaging with these communities since 2018 with the goal of having the community's views heard, acknowledged, responded to, and valued".
"We reaffirm our commitment to working closely with members of the community and stakeholders to understand the issues, and how we can deliver Inland Rail in these towns within our scope," Mr Walker said.
"We also acknowledge the concerns and diverse opinions held by community groups, who understandably want to see a positive outcome for their towns."