Border aged care nurse Janine Quinn is used to helping people.
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She tended her elderly mother before she died and now she cares for numerous elderly residents everyday in her role as a care companion.
But there's one thing her care can't fix.
"Last night I had to spend time with an elderly lady," Ms Quinn said.
"Her words to me were 'I feel like I've been dumped, I feel like I've been forgotten, you're the only person who sits and spends any time with me and I appreciate it, but I wish I could just go home'.
"It broke my heart."
Ms Quinn said this was just one story among countless others she had heard and observed while working in Border aged care homes.
"It's cruel," she said.
"We are so under the pump at the moment and it's cruel.
"Because at the moment they really are just getting bare minimum care."
Ms Quinn is the president of the Albury branch of the NSW Nurses and Midwives' Association, the union which covers aged care workers.
She said the "broken" system needed "a complete and utter overhaul", but in the meantime, the union was calling for four key changes: improved carer to resident ratios, greater development of staff skills, transparency of funding and increased wages.
But she said one of the biggest issues facing the sector was simply that there were not enough workers.
"When we're fully staffed there's a calm in the facility," she said.
"We can give them more time, we can give them more care, we can give them what they've paid for."
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Ms Quinn said residents paid a lot of money to be in centres.
"They have to sell up their family homes," she said.
"They do that in good faith that they are going to get all the things that are in the package.
"But it just doesn't seem to happen.
"It's horrible that the people who shaped our nation are being put into care and not getting care."
Among other things, the Federal Government's budget pledged to mandate 200 minutes of care, per resident, per day by October 2023.
Ms Quinn said this was "disappointing" and inadequate, but she would keep fighting for reform.
"We are contacting and speaking to more of our local members and federal members," she said.
"Whether it be by email or by phone, we're encouraging people to do that as well, because this is going to affect us all.
"The more people that contact the government and say that they believe in what we're fighting for, the more it gets through to the government."
Ms Quinn had a challenge for Prime Minister Scott Morrison and Treasurer Josh Frydenberg, too.
"Put yourself in their situation," she said.
"Put yourself in some of the facilities, stay a night and see what it's like."
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