A Brocklesby father feels his daughter has had the wool pulled over her eyes by an Albury bank branch.
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Boldizsar Boglari dropped his 15-year-old daughter Phillipa Boglari-Davykoza off at the Commonwealth Bank so that she could exchange her $134 collection of coins for notes.
"A lady out the front escorted her to a machine that counts your money and issues you a receipt," he said.
"She took the receipt and gave it to the teller and she was told there is a surcharge and she got back only $121, which is more than 10 per cent of the full amount."
Phillipa said she felt like she wasn't made aware of the surcharge by the bank's staff.
"This is why I never go into banks alone, it was really disappointing," she said.
Mr Boglari said he went to the bank to seek an explanation but felt that they had been standoffish and rude to him.
"I asked to see the manager and I told them I believe it is highway robbery and I was told the manager was away," he said.
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"While I waited I spoke to some people who were waiting near the ATM machines because they were curious.
"I was telling them what had happened and they were disgusted, they couldn't believe it.
"The bank employee then told me I couldn't do that, and she told me to leave the customers alone."
Mr Boglari said the manager soon arrived after this but that he was not able to give any reassurance.
"I told him this is a disgrace and he told me to keep my voice down, even though I wasn't yelling ... he said he was going to call the police," he said. "When somebody is robbing the bank they call the police ... but this time they're robbing me and they're going to call the police on me."
Mr Boglari was then told if he wanted his refund he would have to wait 40 minutes for the $13.55 to be returned.
Questions were put to the Commonwealth Bank of Australia about the incident by The Border Mail.
A spokesperson said charges apply when exchanging coins for cash.
"Non-customers wishing to use CommBank services, such as a CBA coin counting machine, incur a fee," the spokesperson said. "The fee is 10 per cent of the total value of the coin deposit, which is clearly indicated on the machine."
