A PATHOLOGY company manager has reiterated that no tests have gone missing from Lavington Hall samples taken last Thursday and apologised after a mix-up saw patients told they would need new swabs.
Healius is the parent company of Laverty which conducts the tests at Lavington and Dorevitch which provides pathology services to the Border.
Its corporate affairs manager Charlene Jaw said it appeared those who called Dorevitch and were told there was no record of their tests and they would need another had been given misinformation on the basis of those calls going to Victoria rather than NSW.
"Each state does have its own database and given the surge in testing we've had delays in uploading the data," she said on Monday.
"There's no tests lost and nobody needs to be retested."
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Lavington samples are being processed in Sydney, at a laboratory under strain given the case rate in the Harbour City.
Ms Jaw said the company was trying to bring its nationwide data together.
"We are currently working on unifying our system but that is a huge project," she said.
"I do feel for everyone and we apologise to everyone for the inconvenience caused."
Ms Jaw said her advice to those who have been tested by her company was to wait at least three days before inquiring about their outcome.
"If it does exceed the 72 hours they can call," she said.
"We are inundated but please be patient and we apologise for inconvenience."