An aged care home has been impacted in the latest surge of COVID-19 cases in Albury-Wodonga.
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Bupa Aged Care confirmed two cases at their Wodonga facility after The Border Mail was contacted by a concerned family member.
The woman, who wished to stay anonymous, said she only learned of COVID-19 being in the facility because she was met by a no-visitor sign at the weekend.
"The buzzer wasn't switched on, so I rang them, and someone did answer the phone and said a worker had come down with COVID so they shut down," she said.
"I was shocked and didn't think to ask questions at the time.
"So I tried ringing back, all that day off and on.
"I got someone late (Monday) afternoon and they said one of the residents had come down with COVID but that resident had been isolated."
The woman had not received any communication about the cases, but a Bupa Wodonga spokesman said text message updates were sent to relatives on both Sunday and Monday.
"Relatives who have registered their contact details with the home would have received these," he said.
"We became aware of a probable COVID-19 case amongst our Wodonga aged care residents on Sunday, at which point we immediately closed the home.
"In total, two residents received positive test results.
"One resident tested positive via a RAT test in the care home and another resident received a positive PCR result, but by that time was already in hospital.
"At this stage one of our residents is receiving care in hospital and the other is in isolation inside our care home as is standard practice for COVID-positive residents who are not symptomatic and clinically deteriorating.
"The health and safety of our residents and team members is paramount."
No further cases have been identified so far in rapid antigen testing of staff and residents and further PCR testing is being undertaken.
Control measures include twice-daily clinical observations of residents and minimising their movements.
Those who visited Osburn Lodge have been recommended to have a test as a precaution.
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The family member said staff had her mobile as they often contacted her multiple times a day about care, and said better communication was needed.
"I was told it was a worker and then a resident," she said.
"Given what happened at Mercy, I would have thought there'd be clear communication."