MARGARET Feeney is not asking too much in her expectation that she and other disabled or elderly people are entitled to access the Beechworth Post Office.
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But unfortunately for Margaret, she is still waiting for the issue to be sorted four years after raising it.
The only entry to the Camp Street building is via three concrete steps, making it impossible for people using wheelchairs or walkers to access the building.
Mrs Feeney’s 85-year-old husband recently took a tumble as he tried to negotiate the steps and injured himself.
An earlier assertion by Australia Post that it could not make changes to the heritage building has been dismissed by the Human Rights Commission and Heritage Victoria.
Australia Post says it is now in discussions to address the problem but it has taken far too long to get to that point when you consider that as far back as seven years ago, an enquiry had been made with Heritage Victoria about the matter.
Local staff are not to blame — they have gone so far as to meet some customers on the steps to assist them.
But now the time has come for Australia Post to deliver some commonsense in the matter.