GLASS barriers between the public and tellers will be removed and the public directed to ATM machines to withdraw cash at the new Hume Bank branch.
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Hume’s Wangaratta branch will move to 76 Reid Street in late October and Hume chief Andrew Saxby said the new office would reflect how customers wanted to do their banking.
“We have been investigating ways to better meet customer needs as banking habits evolve,” he said.
“Customers once came to a branch for simple cash transactions, but now we are seeing them conduct those transactions electronically.
“They come into a branch to speak to someone when they have more complex inquiries.
“Removing glass barriers and providing comfortable seating will allow those talks a more relaxed environment.
“We are also moving towards cash secured by an ATM and operated by bank staff.
“Staff and customer safety is our a priority.”
The concept will be rolled out at other branches after the Wangaratta trial.
