At the highly competitive Ray White Victoria and Tasmania annual awards held recently, local agency Ray White Wodonga was recognised for excellence in customer service.
The Wodonga team was the recipient of the coveted Property Management Customer Satisfaction Office of the Year award.
“A commitment to a superior customer experience is embedded within the Ray White Wodonga culture,” said business owner Fran Wernert. “We have a customer satisfaction program to make sure that we’re providing an unrivalled service and this is just part of our strategy to ensure we can be proud of every transaction.
“It is a huge honour to be recognised at the annual awards two years in a row - customer service truly is the most important part of what we do.”
The Net Promoter Score (NPS) forms the basis of Ray White’s customer satisfaction program and is an internationally recognised customer loyalty metric. Designed to drive growth and increase business value, NPS ratings are generated through customer feedback and range from negative 100 to positive 100.
Ray White Wodonga’s Property Management NPS ranking sit at positive 85, one of the highest scores in the group.
Ray White joint-chairman, Brian White AO, said the award illustrated the energy within the Group.
“So many of our members are achieving great things. Their commitment to their clients is what delivers such impressive results for our group overall,” he said.