The main website for people dealing with the Tax Office and federal social security agencies is down, tripping up tax-time and stopping taxpayers accessing their income statements.
myGov, the Commonwealth's hub for its online services, is unavailable for people trying to lodge their tax returns, access Medicare statements or deal with Centrelink.
The website outage has hit the government in a week the Australian Taxation Office reported an unprecedented surge in calls from people grappling with the new payroll system for employers and accessing income statements on the myGov website.
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Changes to the payroll system are directing more taxpayers to myGov this year, as those with more than 20 employees will no longer be supplied with a payment summary, and must log on to the website to get the document.
More than one million people have lodged a tax return after the Coalition's boost to refunds passed the Federal Parliament.
The Tax Office told clients online portals were down for taxpayers trying to lodge their returns this morning.
<p>Some of our services (incl. the portals & our online services via myGov) are currently unavailable or experiencing slowness. We're working on the issue & apologise for the inconvenience. Stay tuned for updates. <a href="https://t.co/oTQNDfC6WP">pic.twitter.com/oTQNDfC6WP</a></p>— ato.gov.au (@ato_gov_au) <a href="https://twitter.com/ato_gov_au/status/1149470829052170242?ref_src=twsrc%5Etfw">July 12, 2019</a>
A spokeswoman for the Department of Human Services, the agency overseeing myGov, said some services were unavailable or experiencing slowness but did not say when the outage would end.
"The department is working on the issue and apologises for the inconvenience," she said.
The roll-out of single-touch payroll systems means about 9 million Australians will no longer get an end-of-year income statement, or group certificate, sent directly to them. This information will instead be uploaded online and via their myGov account.
<p>Hi there, thanks for letting us know. There are currently some technical difficulties, including some people not being able to access myGov. We are urgently investigating the issue and we’re working hard to fix this as quickly as possible. We apologise for any inconvenience.</p>— myGov (@myGovau) <a href="https://twitter.com/myGovau/status/1149485627152273408?ref_src=twsrc%5Etfw">July 12, 2019</a>
More to come
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