It comes as the Riverina Eastern Regional Organisation of Councils was told this week only 20 per cent of households eligible for a type of support had taken it up.

Greater Hume's support package, which includes reduced costs to access council stand-pipes and for delivery of potable water, was given an extra three months in June and was last night approved for extension to June 2020.

A "considerable number of residents" have used the concessions and despite rainfall, demand for the delivery of potable water remains high, the council report said.

Speaking to a REROC briefing on drought in Wagga that he attended on Tuesday, general manager Steven Pinnuck said REROC would work to better promote the NSW Department of Primary Industry's drought hub website listing all available support.

"There is a rural financial counselling service available ... and there are probably a lot of people who don't know about it," he said.

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"Across the region the service operates, from here to the South Australian border, there are 3500 primary producers who would be eligible for the farm household assistance, and at this point in time there's only 700 people across that region who are actually accessing it.

"Why are those people not accessing those assistance packages that are available - do they know about it, is it pride?

"The key message is to make people aware of the NSW drought hub."

Mr Pinnuck said his council was also asking Farrer MP Sussan Ley about eligibility for the $1 million in federal government drought assistance that has been awarded to other shires in the region.