Gloria Carn's devastated family is desperately trying to see her, but daughter, Lavington's Janis Russell, says hospital staff told her it wasn't allowed due to the COVID-19 lockdown.

"I don't want her to die on her own," Ms Russell said.

"She's a beautiful lady, she never complains, but by hell, she is now, she just wants to die.

"And that's sad, because we told her she had to live til she was 100, but it's not going to happen.

"I don't expect her to go much longer, because she's thrown the towel in."

According to the current visitor policy outlined on the Albury Wodonga Health website, two immediate family members are permitted at a time to provide "end of life care" or to visit a patient with a "life-threatening condition".

Executive director of Nursing and Midwifery Sally Squire said the safety and well-being of patients was the highest priority.

"Our team are working hard to support patients and their families whilst visitor restrictions are in place," she said.

"Our visitor policy is developed in line with the Department of Health's guidelines.

"We appreciate that changing visitor guidelines can be confusing.

"We welcome patients and their families to speak with us to support their individual needs."

Ms Russell said she's asked multiple times to visit, including yesterday, but has been refused each time.

"It's not fair," she said.

"If she dies on her own, so help me god, I don't know where I'm going to go."

Ms Russell said it was especially upsetting because Victorian border bubble residents were allowed to enter into NSW.

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"They need to have a better scope on what they're doing. I get annoyed when they let Wodonga in here but I'm not allowed to see my Mum," she said.

"Surely they can figure something out, we'll wear masks, we'll wear gloves, we'll wear gowns if we have to."

Ms Russell said she'd had the flu vaccine and her first dose of the COVID-19 vaccine and hadn't travelled outside of her local area.

"Surely that could be enough just to pop in and say hello to her, so she knows that we still love her," she said.

"I'm a power of attorney, I'm Mum's guardian, I should be allowed to go.

"Why can't I go and visit?

"When we're getting tested all the time, we take our temperatures and do everything right.

"It's heart breaking.

"I need to be with her."

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