Looks like some people missed that particular memo.

Staff overseeing Northeast Health Wangaratta's COVID screening have been subjected to a "torrent of abuse" in recent weeks from members of the public wanting to complete a test as soon as possible.

Demand has increased because Victorians returning from NSW, where the coronavirus lockdown has now been extended, are required to be tested.

Probably this has led to some delays in getting through to the call centre and, yes, that can be inconvenient and annoying.

But, as interim chief executive Fiona Shanks rightly highlights, taking this frustration out on staff members is completely unacceptable.

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And it's not just health workers who feel the brunt of thwarted anger; anyone employed in retail or hospitality would have a story or two about customers who object to COVID-safe rules.

One Border Mail reader shared how her 16-year-old daughter was abused at work by a cafe customer who refused to check in as requested.

"She told him to check in or leave, the abuse continued so she called security and he was escorted out," the mother said.

Fair enough too, as is Ms Shanks' directive that staff don't have to just ignore those who speak disrespectfully. But what a shame such actions are required.

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Member for Albury Justin Clancy on Wednesday acknowledged the difficulties faced by health workers and others.

"This is a stressful period for so many people across our community and we all have a role to play," he said.

"A big part of that role is making sure that we in our interactions with one another continue to support one another, continue to be understanding of the pressures that each person faces."

We live in challenging times; people are feeling the weight of restrictions, uncertainty and financial or personal loss.

But while this might be an explanation for abusive behaviour towards strangers just doing their jobs, it is never - NEVER - an excuse.

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