However, frustration continues to run among those who were tested for COVID at Lavington Hall last Thursday and are yet to learn the results.

Healius corporate affairs manager Charlene Jaw, whose firm trades as Laverty and Dorevitch, apologised on Monday for the delays and said no samples were lost.

"There's no tests lost and nobody needs to be retested," she said.

Ms Jaw linked reports of patients being told there was no record of their test to calls going to Victoria rather than NSW and an incomplete database.

"Each state does have its own database and given the surge in testing we've had delays in uploading the data," she said.

"We are currently working on unifying our system but that is a huge project.

"I do feel for everyone and we apologise to everyone for the inconvenience caused."

A Jindera mother and son, 6, were in the first three tested at the hall on Thursday but still had no results last night.

"It's just a shambles," the woman, who did not want to be identified, said.

"It shouldn't be happening and it turns people off being COVID tested.

"I would seriously think twice about it again."

The mother said others tested later at the hall and at the Albury Showground by another company, Douglass Hanly Moir, on the same day and Friday had obtained results.

However, lawyer Sue Robey was tested at Lavington Hall on Thursday and was notified of her negative swab at 10.30am on Monday, allowing her to return to work at Albury Court.

While not ignoring the hold-up with results, Mr Clancy said the rallying from Jindera and Albury to the callout for testing was heartening.

"I want to acknowledge the way the community responded, they turned out in their droves to be tested and the staff as well, that's challenging for the the health workers given the amount of testing and the delays - I can appreciate the concern they raised but it doesn't take away from the efforts of health workers," Mr Clancy said.

"At this stage hopefully we've dodged a bullet but we continue to encourage the community to be vigilant.

"The other part is the amount of vaccine available and we really encourage our community to take that up."

Laverty is operating a drive-through testing clinic at Lavington Sportsground from 8am to 5pm until Friday alongside other testing sites in Albury.

Meanwhile, Albury councillors heard more about the impact of COVID on the city during a bimonthly update to a briefing last night.

The cancellation of two shows due to be held at the Albury Entertainment Centre this month prompted major refunds.

There were 4000 tickets worth $137,000 reimbursed for the termination of a stage show of children's television cartoon Bluey and 600 tickets valued at $40,400 refunded for Celtic music and dancing showcase Taste of Ireland.

The council has also now provided $46,787 in financial hardship assistance but the number of property owners in rate arrears is not markedly different to an average year.