A BIG tail-off in transactions since 2015 has prompted the closure of Lavington's Commonwealth Bank branch.
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Commonwealth Bank regional general manager David Castle said abolishing the Griffith Road branch was tied to customers moving online.
"Following a recent review and in line with our lease expiry, we made the difficult decision to permanently close the Lavington branch," Mr Castle said.
"This branch has had a 44 per cent drop in transactions over the past five years.
"While we recognise branches play an important role in delivering great service, many of our customers are increasingly choosing to use our online channels for their banking."
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Mr Castle said Albury and Wodonga branches would remain open for "customers who prefer over-the-counter service".
"We've also found that nearly 40 per cent of customers from Lavington are visiting these nearby branches," he said.
Staff employed at the branch will continue with the bank after having worked from home in recent times.
ATMs at the site will stop at noon on November 20.
Lavington-based Albury councillor Darren Cameron said the branch closure was "very disappointing" and it was "high time" the federal government forced banks to fulfill social justice needs.
"I think banks should have to have a certain geographical footprint," Cr Cameron said.
"In the past newsagents have been regulated when it comes to their area, I can't see why financial services, which are a necessary thing, can't be subject to a similar rule."
Westpac and NAB are the remaining major banks in Lavington.
A Westpac spokeswoman said there were no plans to close its Urana Road branch, while a NAB representative did not respond to The Border Mail.
Meanwhile, Aspire Support Services has closed its op shop on Mate Street in North Albury.
Chief executive Nigel Stone said the decision was driven by various factors.
They included its aged volunteers being in the COVID-risk category, the lease being due for renewal for a further two years by end of 2020 and a lack of stock due to greater competition from other op shops.
"It probably wasn't making us any money at the end of the day," Mr Stone said.
Nearby charity stores run by the Salvation Army and St Vincent de Paul as well as op shops in Albury and Wodonga had made it harder to secure goods in recent times.
The store operated under the Aspire name since that body was created after the uniting of Cooinda, Kalparrin, and Woodstock in early 2012.
Before then it was the Woodstock support store and operated further south on the Mate Street strip.
"It is sad because we've had a lot of volunteers over the years and they've done a great job," Mr Stone said.