NAB apologies to customer for directing her to use self-service

Ellen Ebsary
Updated December 3 2020 - 10:05pm, first published 5:07pm
BE MINDFUL: Wangaratta's Mary Ambrosio wants more people to be attentive to the needs of vision-impaired people after being directed to use a self-serve machine at her local bank branch. Picture: TARA TREWHELLA
BE MINDFUL: Wangaratta's Mary Ambrosio wants more people to be attentive to the needs of vision-impaired people after being directed to use a self-serve machine at her local bank branch. Picture: TARA TREWHELLA

The National Australia Bank has apologised to a loyal Wangaratta customer who was directed to use a self-service machine, despite her vision impairment.

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Ellen Ebsary

Ellen Ebsary

Journalist

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