CONFUSION reigned on Sunday over COVID tests done at Lavington Hall last Thursday with patients told they would have to be swabbed again.
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Lavington resident Beck Art and Henty citizen Tamara Dale were told via phone by pathology company staff that something had gone wrong with their tests.
Mrs Art said when she asked a Dorevitch representative about speculation of missing samples he responded "it's 100 per cent true, you may need to retest, we are investigating".
"I said 'that's handy' and he 'I'm sorry'," Mrs Art said.
Ms Dale said she was told it was "correct information" there was a problem and she needed to have her daughter, 5, retested which she did at Henty hospital on Sunday morning.
"I'm very frustrated, I'm a single mum with three kids and I've now lost four shifts at work because of it," Ms Dale said.
The Border Mail was unable to speak on Sunday to a representative of Laverty, the NSW sister company of Dorevitch, which conducts COVID tests at Lavington.
However, a worker at the Lavington clinic, Jordyn Quinsee reported to a community Facebook page the tests were not lost.
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"I have been on the phone all morning to the laboratory in Sydney which is run by Laverty pathology," Ms Quinsee wrote on Sunday.
"All the tests from Thursday have been loaded on the machine as of this morning, the results will be distributed tonight/early tomorrow morning.
"Again they are not lost!!
"It has been a rumour going around and it's not true."
Mrs Art said there needed to be better communication.
"I think it is definitely something they could improve," she said.
"Why don't you get a card and it says 'call this number about your test results'."
A Murrumbidgee Local Health District representative told The Border Mail the matter has "got nothing to with" her organisation, which oversees public health in the region.
She also said the latest results would not be publicised until Monday.
Member for Albury Justin Clancy said MLHD told him it was unaware of lost tests but was contacting private pathology providers about turnaround times.
A testing site was set up at Lavington Sportsground on Saturday and Sunday.
